Returns Policy

Thanks for shopping at Kite Group Ltd. If you are not totally satisfied with your purchase, we are here to help.

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8. RETURNS

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8.1 The Customer may not return Custom-Fabricated Goods, and KITE will not accept them.  If the Customer wishes to return Stock Goods, it must do so within 30 calendar days from the date of delivery.

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8.2 KITE need not accept such returned Stock Goods unless:

(a) the Stock Goods:

(i) are entirely unused and inside the initial, undamaged packaging; and

(ii) are appropriately wrapped and packaged to guarantee safe handling and protection throughout the return shipment; and

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(b) the Customer:

(i) provides the proof or receipt of purchase; and

(ii) has contacted KITE quoting the Order reference number and details of the Stock Goods to be returned on sales@kitegroupltd.com; and

(iii) accepts all carriage expenses for its account; and

(iv) accepts in returning any Stock Goods that KITE will apply a handling and re-stocking charge (deducted from credit raised as a result of the return), in an amount equal to 25% of the value of the relevant Stock Goods returned.

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8.3 On receiving returned Stock Goods, KITE will inform the Customer of this and the refund or exchange, after inspecting the Goods.  If KITE accepts the return, it will begin an exchange or refund to the Customer’s credit card (or original method of payment) for the amount paid, less the handling and re-stocking fee referred to in clause 8.2(b)(iv).  The time of the Customer receiving such credit will depend on the policies of the recipient bank or credit card supplier.

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For full details, please see our general Terms and Conditions of Sale, which set out the terms of returns​

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