Excellent Efficient Customer Service

KITE provides an exceptional, professional and unparalleled customer service experience. We believe in supporting out customers for the entire journey.

Whether it is support or advice, Kite's Customer Service and Sales Teams are here to assist you to make sure that your experience and satisfaction is guaranteed.

KITE believe that interaction with the customer  gives us a better understanding of their challenges, problems and needs as each individual customer requirements are different.

  • KITE deal with each customer in a personalised manner providing quality, reliability and consistent customer service.
  • KITE are ready willing and able to go further than that extra mile for each and everyone of our customers.
  • KITE have a great work ethic and a willingness to do what needs to be done and will not take short cuts.

 

 "Customer Service is not a department, it's an attitude"

Bespoke ServicesBespoke Service Designed to your Specification

KITE's bespoke service is not just the right choice, but the only choice that will deliver exactly what you require.

Although many of our product lines are held Ex Stock, requirements and trends within industries needs can change.

KITE's Bespoke Service is designed to meet the needs for your business and offers a truly tailored service to your requirements.

KITE understands that the customers values lies in the the output.

When you supply the drawings to KITE, this will give us a good insight to your business model and we will identify your requirements, and our expert team will do the rest.

Building on our reputation and experience, we will share this you, so harness the vast expertise at KITE to provide a quality, relevant and flexible cost effective approach.

 

"KITE offer this Bespoke Service absolutely FREE"

Technical Support

KITE knows that our dedicated, dynamic Technical Team’s expertise and approach is second to none when delivering quality of service.
Our extensive understanding and experience in the design, technical specifications, management, planning, regulations and project management ensures that cost effective, high performance, products and systems are guaranteed.

  • KITE use the latest CAD technology to ensure that all systems are designed to meet the highest standards and provide a comprehensive technical support service that is fully informed and aligned with your objectives.
  • KITE are committed to improve and develop new technology and our innovative approach and commitment to research and development ensure’s that Kite supply to our customers specifications and requirements.
  • KITE view projects from a different perspective and offer a practical solution to each individual issue that may arise and offer the solution. ‘We are here to help when you need it’
  • KITE offer FREE Technical advice and would welcome the opportunity to meet with you to discuss and identify your requirements and challenges.
  • KITE will design the right solution for each client through a collaborative approach to deliver your business needs.

Quotation – Free no obligation

KITE appreciates that providing quotes are an essential part of business and Kite value the opportunity to provide you with a FREE clear structured quote for your business.

KITE will offer assistance and guidance throughout the process and will ensure we fully understand your requirement and can guarantee you are obtaining the correct products for the correct task.

KITE's quotations are professional, accurate, structured and competitively price to ensure full understanding to assist you in making that decision.

KITE understands the ambiguity when pricing for some businesses as changes can happen so quickly that is in no way a challenge for Kite as we will support you with the challenges and changes though our prompt and efficient FREE quotation process.

On Site Free Support Service

KITE has supplied many large projects with 'on site free support' within Construction, Roads, Airports, Refineries, Water, Oil and gas; recently for Cleveland Potash, Blackhillock Substation and The Forth Road Bridge at South Queensferry.

KITE fully understand that needs and requirements can change so quickly whether it is re-configuring, extending or adapting, Kite understand that time can be costly.

KITE's expertly trained Technical Support Team will welcome the opportunity to meet with you to discuss and identify your challenges and provide detailed support to ensure your projects success and deadlines are met.

KITE believes that valuing and respecting everyone's contribution is critical to great service.

KITE work hard to give our customers the best possible experience and the 'On Site Free Support' offers that personal service.

 

"KITE will focus on the solution, not the problem"